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GEICO Complaint - Geicos horrible customer service
GEICO Complaint

GEICO Complaint

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Geicos horrible customer service


Horrible customer service! I mean the worst I have ever received. I have never had an issue with paying my bill for the almost 2 years I have been with them. I called and spoke with 4 different people. And receive the same horrible service. I was extremely polite to everyone I spoke with until the last girl I spoke with got rude with me. That's when I finally because extremely pissed off that they don't care about losing their loyal customers. So recently my bank account got hacked and money was being taken out of my account randomly, so I cancancelled my bank acct on 1/20/17 at the time I was so concerned with my bank account I for about the payment that was suppose to come out of my checking account on 1/22/17. And before when GEICO took twp payments from me in one mouth I was told they take the payment out of a checking account 3 days prior to the due date. So I forgot to call GEICO and tell them about my banking issue. So today i received a text message that the payment was unsuccessful, so I called right away to make a payment and was informed of a $20 return payment fee. I literally cried and begged on the phone if they could credit the fee as a one time courtesy credit. I have never asked them for a credit for anything! And they literally said there was nothing they could do. I told them I just want to make the payment, I really don't have the extra 20 dollars and the replied with well we won't take a payment less then the required amount and that they would cancel my policy even if I was $1 past due. I am amazed that this is how the treat there loyal customers. I NEVER call GEICO for anything!!!!!! I never had any issues with them. I just want to pay my bill and it be done with this.


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